Not all of our databases have full text articles available and even those that do may not have ALL of the articles available full text. It just depends on what the database producer is able to get the rights to from the publishers. If the database producer has the direct rights to article content, there will be a .pdf or .html link associated with the citation, as you have noted. If there is not an immediate link to the full text, there should be a "Check PILOT for holdings" and a "360 Linker" link. These are links to library databases that will show if the full text is available in some other database or resource. Sometimes you'll find a reference in one database (EBSCOHost's Academic Search Complete, for example), but the full text may be available in some other database provider's system (e.g. InfoTrac's OneFile database). EBSCOHost and InfoTrac are competitors, so one database will not provide a direct link to the other. You need to go through either the PILOT system or 360 Linker to find the article. "Check PILOT for holdings" will do a quick search in IUP's online catalog for the journal title. If IUP owns physical copies or has access to the electronic version in some other database, there will be an entry in the catalog. If we have more than one version, there will be more than one entry. If you get a list of titles, just click on the specific item's title in the catalog to get the full record. If IUP owns physical copies (paper copies or on microform), the full record will have a "Library Has" note that shows the volumes and years we own and where those materials are located. Most of the locations are in the Serials Department on the ground floor of Stapleton Library. If IUP has electronic access to a title, there will be a "Linked Resources" note that shows the database containing that content and the years covered. The note is hot-linked, so you can click on the note to be taken to that resource. Then, follow the menus on the screen to get to the exact article you need. The "360 Linker" does just about the same thing as "Check PILOT for Holding", except that it concentrates on electronic content first. If there is electronic content somewhere, there will be an entry in 360 Linker. If the 360 Linker system gets enough information from the database, it may be able to provide a direct link to the article. In other cases, it may only link to journal title level or just to the database level. In these cases, you'll need to follow the menus to get to the content you need. If there is not an electronic version available, 360 Linker will tell you that, but it will also provide a link to the PILOT online catalog so that you can check to see if IUP has physical copies of the journal. If the database you are searching does not provide a link to PILOT or 360 Linker, you can check the PILOT catalog directly (unfortunately, there's no directly address to 360 Linker). To find PILOT, just go to the Library Home Page (www.iup.edu/library)and click "Online Catalog". Once connected to PILOT, select the "Journal Title Search" option and enter the journal title (not the article title) in the "Search For" box and then click "Search". Then procede as above. Sometimes, you will find references to materials that IUP just doesn't own or have electronic access to. In these cases, we can still get copies of materials for you by requesting them from other libraries. To do that, you need to use the ILLIAD Interlibrary Loan system. To find ILLIAD, go to the Library Home Page (www.iup.edu/library), click on "Books and More" and then on "ILLIAD (Interlibrary Loan)". In order to use ILLIAD, you must be a registered user. If you don't already have an account, just click on the "First Time Users" link. This will take you to a page that explains the system and that has a "First Time Users Click Here" button at the bottom. Click that button to get the registration page. Fill in the information requested (included specifying your user ID and password) and then click "Submit". You will be immediately registered and able to start making requests. Since you are working at an off-campus site, your ILLIAD account will need to be notated so that we can send materials directly to you. Once you've set up your account, send an e-mail to Michele Corcoran (email@example.com), our Interlibrary Loan Supervisor, and state that you are currently working away from the IUP campus. Be sure to include your user ID in the message. She'll make the necessary changes to your account so that you can receive materials. Normally, ILLIAD is used just for requesting materials that IUP doesn't own. However, for our off-campus users, you can also use ILLIAD to request copies of physical materials that are housed here on the main campus and have them sent to you. If you do request main campus materials, it is helpful if you enter the location and call number of the material in the "Notes" field on the request. That will help expedite the process. For materials IUP does not own, our ILL staff will send a request to one of our partner libraries that does own the material and arrange for it to be sent here for you to use. For articles, most of our partner libraries are scanning the article and sending it to us in electronic form. We'll then forward that electronic copy to your e-mail box. If we do receive a physical item, we will mail it to you.