Answered By: Chris Clouser
Last Updated: Dec 10, 2014     Views: 321

When you get the error you are describing, it usually means that EBSCOHost is not able to match the e-mail address that you are entering in it's database. There can be a couple of reasons for this. If you've not used the account in a while, it may have been deleted for inactivity. Another reason could be that you established the account with another form of your e-mail address. Several years ago, all IUP e-mail accounts used the grove.iup.edu address instead of just iup.edu. Or, you may have used the username@iup.edu form instead of FirstName.LastName@iup.edu Unless there was some critical content in your "My EBSCOHost" account that you need to retrieve, my best advice would be to start over by setting up a new account. Users can have multiple accounts on EBSCOHost and they do delete inactive accounts regularly. If there was some critical information in your account and can't log into it, you'll need to contact EBSCOHost Technical Support. The options for contacting support are at http://support.epnet.com/index.php

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